Before returning items to us, please read and follow the instructions below. You can also send us an email at email@example.com, where one of our customer service representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before mailing any items back to us.
Yaestilo.com reserves the right to charge a handling fee on all returned products.
1. Contact Customer Service to initiate the return process within 7 days of the receipt of your items. We only accept products in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.
2. Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
PRODUCT RETURNING FOR REPLACEMENT AND REFUND
All items can be returned within 7 days after you receive the products. Please clearly identify the return reason on the package. Returned items must be in original, brand-new condition. any product that has been used does not qualify for a return.
Full refunds are only made for quality issues and we will pay for return postage both ways. (Quality issues include: obvious stains, tear damage, and defective products.)
Cancelling Orders (Payment Confirmed)
1. No charges for cancelling orders before shipping.
2. Customized orders are eligible for a 20% partial refund.
If your order items cannot be shipped by the original time stated because our reason, we will provide the following options:
1. If you decide to keep items that are overdue less than 10 days, 10% promotional Rewards of the delayed items’ price will be provided.
2. For the items that are overdue more than 10 days, 20% promotional Rewards of the delayed items’ price will be provided.
3. If you no longer wish to receive the overdue items, you can cancel the overdue order and get a full refund at any time before shipment.
Note: If your order items cannot be shipped by the original time stated because of irresistible natural factors or the detain of customs, we cannot process the return, however, we will always pay attention to your package status and provide you with the latest transfer information.
We will offer refund and bear all return shipping fees. Products returned due to quality issues (Quality issues include damage and faulty goods) must be returned within 7 days of receiving the item and must be in brand new condition, unused and with original tags.
Please also explain why you want to return the products.
We will exchange your product if the purchased product does not match the color you ordered (percieved color differences due to your computer monitor display will not be exhanged).
We will exchange your product if the product received does not much the item ordered.
Attention: All return & exchange items must be returned in 7days. The return and exchange may be made only if your product is eligible. (Please see list below) We reserve the right to refuse the return & exchange of any items that have been used, damaged, or had the tags removed. If an item we receive has been used, the tags removed, or the item deemed unacceptable for return & exchange, we reserve the right to return to you any unacceptable pieces. All packaging for product must be intact and not damaged in any way.
Requesting an Exchange
1. Your original order number (This is very important).
2. The reason for your exchange and the replacement style name, number, and color of your replacement piece.
3. Your shipping address and phone number.
Cancelling an Order
1. You will not be charged any fees if you cancel you order within 48 hours.
2. We will charge 50% of your total order fees if you cancel your order after 48 hours but within 7 days.
3. Only freight fees will be returned if you cancel your order after 7 days but before the item is shipped.
For any acceptable reasons, both parties shall settle through friendly consultations for late delivery.